Description
As a Customer Issue Resolution Analyst (Japanese Speaker) with 3M GBS, you'll support global B2B customers and business partners across international markets.
When a customer issue arises, you'll investigate, connect the dots, work with relevant teams, and help drive the issue to resolution.
This role involves:
- Owning and resolving customer issues across the Order-to-Cash journey
- Investigating concerns, identifying root causes, and driving next steps
- Communicating with customers in Japanese and English
- Collaborating with global teams to solve issues and improve customer experience
- Applying Lean, Six Sigma, analytics, automation, and AI-enabled tools
In this role, you'll gain:
- Global B2B experience across Order-to-Cash, supply chain, logistics, finance, and shared services
- Future-ready skills in problem-solving, process improvement, analytics, automation, and AI-enabled ways of working
- A respectful, collaborative culture with supportive teams
- Career growth opportunities with a global science company
Requirements include:
- Proficiency in English and Japanese (speaking, reading, writing, and listening)
- At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, or a related field
- Clear communication, effective problem-solving, and customer-centric approach
- Detail-oriented, adaptable, curious, and willing to learn global business operations
- ERP experience is an advantage but not required
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