Customer Experience Renewal Manager

The Customer Experience Renewal Manager (RM) role is a highly transparent, strategic position where we empower key customers to transform their business and meet their objectives through Cisco solutions.

You will be leading cross-functional renewals of medium complexity, covering multiple technologies for mid-size to large accounts.

Responsibilities:

• Proactively assessing and mitigating risk by collaborating with sales and customer success teams to address competitive, adoption, and technology hurdles.
• Employing AI tools and data-driven insights to optimize renewal strategies and improve forecasting accuracy for revenue retention.
• Developing comprehensive renewal strategies that include commercial positioning, value articulation, and negotiation oversight for multi-product agreements.

Minimum Qualifications:

• BA/BS degree (or equivalent practical experience) or 5+ years of technology sales or enterprise renewal experience.
• Proven experience in managing renewals, sales, or customer success functions for mid-size to large enterprise accounts.
• Proven track record to use data and analytics to drive account strategy, risk mitigation, and revenue forecasting.
• Experience in leading cross-functional teams through complex, commercial negotiations.

Preferred Qualifications:

• Experience using AI-driven tools or automation platforms to improve renewal workflows and customer outcomes.
• Advanced knowledge of multiple technology architectures and their associated service lifecycles.
• Ability to analyse data and financial reports to propose, identify and upsell renewals.
• Experience building and maintaining relationships with diverse partners, including procurement and executive leadership.