Customer Enablement Specialist

The Customer Enablement Specialist plays a critical role in supporting the end-to-end customer lifecycle, from initial onboarding and operational readiness through ongoing account management, maintenance, and customer growth initiatives.

This position requires strong critical thinking, problem-solving, and project coordination skills to navigate complex customer requirements, manage competing priorities, and drive requests through successful completion. Serving as a key liaison between Sales and cross-functional business partners, the specialist ensures a seamless customer experience while identifying opportunities to simplify processes, improve efficiency, and strengthen operational performance.

Key Responsibilities

• Customer Lifecycle & Operational Coordination
• Coordinate customer onboarding, account maintenance, and ongoing enablement activities throughout the customer lifecycle.
• Manage assigned requests and initiatives from intake through completion, ensuring accuracy, timely execution, and clear accountability.
• Track milestones, dependencies, and outstanding requirements while proactively addressing barriers to completion.
• Support strategic customer initiatives, account transitions, and operational readiness.

• Critical Thinking & Problem-Solving
• Analyze customer needs, operational challenges, and process gaps to determine appropriate solutions.
• Exercise independent judgment to prioritize work, resolve issues, and escalate complex matters when necessary.
• Anticipate potential risks, identify root causes, and recommend sustainable solutions that minimize customer impact.

• Cross-Functional Collaboration & Customer Experience
• Partner with Sales, Finance, Contracting, Pricing, Compliance, Operations, and other stakeholders to coordinate customer requirements.
• Facilitate effective communication via video, phone or email, stakeholder alignment, and timely follow-through.
• Maintain a customer-focused approach while balancing business priorities, operational standards, and compliance requirements.

• Process Improvement & Operational Excellence
• Identify opportunities to simplify processes, reduce manual intervention, and eliminate inefficiencies.
• Support workflow enhancements, automation, and continuous improvement initiatives.
• Maintain accurate documentation, operational records, and progress tracking.
• Consistently meet established service, quality, and performance expectations.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 2+ years of experience in customer operations, sales administration, account management, project coordination, or a related field.
• Strong critical thinking, analytical reasoning, and independent problem-solving skills.
• Demonstrated ability to coordinate multiple activities, manage timelines, and drive work through completion.
• Excellent organizational, communication, and cross-functional collaboration skills.
• Ability to identify process improvement opportunities and adapt to evolving business needs.
• Proficiency in Microsoft Office and enterprise business systems.

Preferred Qualifications

• Experience in healthcare distribution, pharmaceutical operations, or a regulated business environment.
• Familiarity with SAP, SharePoint, workflow management, or project tracking tools.
• Experience supporting customer onboarding, operational transformation, or continuous improvement initiatives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.