Description
Hewlett Packard Enterprise is seeking a Customer Account Specialist to join their team in Mumbai, Maharashtra, India. The role is hybrid, requiring an average of 2 days per week in an HPE office.
As a Customer Account Specialist, you will provide professional solutions to company end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence. You will serve as an escalation link for company field employees, executives, and channels regarding customer satisfaction issues.
Responsibilities include:
- Providing solutions to escalated case issues
- Serving as an escalation link for field employees, executives, and channels
- Addressing customer satisfaction issues, including availability, price dissatisfaction, product safety issues, and complaints
Requirements:
- Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
- Basic knowledge in Customer Relations
- Demonstrated verbal communication and customer service skills
- Knowledge of microcomputer hardware and basic-level knowledge of operating systems software
- Demonstrated writing/correspondence skills
HPE offers a comprehensive suite of benefits that supports physical, financial, and emotional wellbeing, as well as opportunities for personal and professional development.
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