Description
We are seeking a Customer Account Specialist to join our team in Bengaluru, Karnataka, India. As a Customer Account Specialist, you will provide professional solutions to company end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
Responsibilities:
- Provide an escalation link for company field employees, executives, and channel regarding customer satisfaction issues
- Resolve customer complaints and issues in a timely and professional manner
- Analyse and resolve complex customer issues
- Collaborate with internal teams to resolve customer issues
Requirements:
- Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
- Basic knowledge in the field of Customer Relations
- Demonstrated verbal communication and customer service skills
- Knowledge of microcomputer hardware, basic-level knowledge of operating systems software
- Demonstrated writing/correspondence skills
What We Can Offer You:
- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
- Opportunities for personal and professional development
- Unconditional inclusion and a flexible work environment
Work Arrangement:
- Hybrid role with a requirement to work on average 2 days per week from an HPE office
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