Customer Director

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI.

As a Customer Director at Faculty, you will spearhead ambitious growth across our Australian Business. Blending strategic consulting with AI delivery, you will unlock potential for a diverse range of Australian businesses and agencies. You will lead multi-disciplinary teams to design AI solutions, navigate large scale transformation projects, and build trusting relationships with senior stakeholders across key areas like government, financial services, energy and utilities.

Responsibilities:

• Drive sales growth and execute strategic account plans to hit ambitious revenue targets across key accounts.
• Lead complex commercial negotiations, bidding opportunities, and pricing proposals for new and existing portfolios.
• Nurture long-term relationships with senior budget holders and C-suite stakeholders to ensure high client satisfaction.
• Oversee cross-functional delivery teams to guarantee high-quality execution of large-scale AI transformation programmes.
• Mentor team members to accelerate their professional development while supporting scalable business unit growth.
• Proactively identify innovative, data-oriented AI use cases that solve complex challenges.
• Advise client directors on AI strategy, engineering concepts, and technical implementation to demonstrate continuous value.

Requirements:

• Comprehensive background in consulting or strategy, with proven experience leading large-scale transformation programmes.
• Natural business development mindset, combining an appetite for commercial hunting with deep relationship-building skills to manage multi-million-dollar deal processes.
• Demonstrable experience in digital transformation alongside strong commercial fluency in cutting-edge AI capabilities.
• Excel at managing complex stakeholder relationships, guiding key decision makers through fast-paced, high-stakes programmes with structured problem-solving.
• Technical curiosity and acumen to engage confidently with technical teams and advise client directors on AI and advise client directors on the creative and safe applications of AI within their most important areas of business.
• Entrepreneurial, adaptable leadership style with a proven ability to translate intricate technical concepts into real business value.