Description
As a Customer Director at Faculty, you'll play a key role in growing the company's most impactful accounts and shaping its go-to-market strategy to achieve ambitious growth targets.
You'll act as a strategic partner to Retail clients, helping them reinvent customer engagement and operations with AI. This involves building relationships with senior stakeholders, driving commercial strategy, and overseeing multidisciplinary delivery teams to ensure secure and reliable AI deployments.
The ideal candidate will be T-shaped, with broad experience in AI across various firms, and deep experience in the Grocery and/or Fashion & Apparel sectors. We're looking for someone who has delivered enterprise AI solutions with real-world impact.
Responsibilities include:
- Driving revenue growth by identifying strategic opportunities
- Leading complex AI transformation programmes for major Retail clients
- Building trusted relationships with C-suite leaders and partners
- Generating high-value growth through compelling commercial pitches and demos
- Elevating Faculty's industry profile through thought leadership and media engagement
- Ensuring successful delivery of high-quality client work
- Managing a practice within a practice, leading cross-functional teams
Requirements:
- Experience managing C-level relationships in Retail, with a proven track record of building trusted relationships
- Commercially driven with a track record of shaping opportunities and winning work
- Delivery-focused and technically credible, with experience translating complex AI concepts
- Comfortable working with technical teams and possessing curiosity to master AI applications
- Leadership mindset balancing executive-level strategy with hands-on approach
- Some experience in consulting preferred
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