Customer Journey Analytics Consultant (Adobe AEP & CJA)

WPP Enterprise Solutions is looking for experienced Customer Journey Analytics Consultants with strong hands-on expertise in Adobe Experience Platform (AEP) and Adobe Customer Journey Analytics (CJA) to join a major enterprise client engagement.

This is an exciting opportunity to work on a large-scale customer data and analytics initiative, partnering with enterprise data and technology teams to design and deliver solutions that enable deeper customer insights and more effective journey measurement.

You will bring together your technical knowledge, analytical thinking and consulting skills to translate business and analytics requirements into practical, scalable technical solutions.

Responsibilities

• Partner with client stakeholders and data teams to understand customer analytics objectives, use cases and technical requirements
• Lead technical discovery sessions and workshops to assess data sources, availability, integration requirements and potential gaps
• Design customer analytics solutions using Adobe Experience Platform (AEP) and Adobe Customer Journey Analytics (CJA)
• Define data ingestion, integration and transformation requirements, including working with schemas, datasets and Adobe Experience Data Model (XDM)
• Develop technical solution designs, data flows and architecture documentation
• Translate business requirements into detailed functional and technical specifications
• Support data validation, troubleshooting and implementation planning
• Work closely with solution architects, engineers and analytics specialists to deliver scalable customer journey analytics capabilities
• Provide technical guidance and recommendations to client stakeholders throughout the engagement.

What You'll Ideally Bring

• Hands-on experience with Adobe Experience Platform (AEP), including data ingestion, schemas, datasets and integrations
• Practical experience with Adobe Customer Journey Analytics (CJA), particularly solution design, implementation or configuration
• Strong understanding of customer data architecture, data modelling and integration patterns
• Experience translating business and analytics requirements into technical specifications and solution designs
• Ability to design and communicate end-to-end technical solutions
• Experience working directly with enterprise clients, particularly data and technology stakeholders
• Strong analytical, problem-solving and technical documentation skills
• Excellent communication and stakeholder management capabilities.

Additional desirable skills include:

• Adobe Experience Platform or Adobe Customer Journey Analytics certifications
• Experience with Adobe Real-Time Customer Data Platform (RT-CDP)
• Knowledge of XDM, identity resolution and profile unification
• Experience with Adobe Analytics and other Adobe Experience Cloud products
• Strong SQL skills and familiarity with enterprise data platforms
• Knowledge of web and mobile analytics, event tracking and data collection
• Understanding of consent management, privacy and data governance
• Experience working on large-scale customer data, digital experience or analytics transformation programs.