Customer Consultant

We are seeking a Customer Consultant to join our team at Postbank Filialvertrieb AG in Wiesbaden. As a Customer Consultant, you will provide tailored advice to our customers on a wide range of financial products.

Key Responsibilities:

• Provide customer-centric advice on financial products
• Build sustainable customer relationships through personal conversations and telephone contact
• Take responsibility for customer care in your branch
• Collaborate closely with your branch team
• Organize your workday independently and be a competent contact person for customers on financial matters

Requirements:

• Sales talent with a passion for working with people from diverse backgrounds
• Successful commercial training - ideally as a bank clerk - or several years of professional experience, preferably in customer consulting or sales
• Quereinsteiger with a passion for working with people are welcome
• High service competence and resilience in everyday work, as well as openness to rapidly changing framework conditions
• High interest in financial topics and economic interrelationships
• You use AI-supported applications and digital tools purposefully to prepare, conduct and follow up on customer activities and bring openness to new technologies

Benefits:

• Secure, permanent and responsible job in a motivated and helpful team
• Good salary, Christmas and holiday pay, as well as attractive performance-related remuneration
• Our collective bargaining agreement offers you a 38.5-hour week for a balanced work-life balance
• Part-time employment is possible by agreement
• We offer clear career paths and diverse development opportunities

Additional Benefits:

• Emotional balance: Offers such as counseling in difficult life situations and programs to promote mental health
• Physical fitness: Offers such as comprehensive check-up examinations, vaccination offers and advice on healthy living
• Social networking: Support through the pme family service, fitness center job, flexible working time models and programs to promote diversity, equal opportunities and participation
• Financial security: Contribution plans for old-age provision, bank services for employees, company bicycle or Germany ticket