Description
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience.
We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor-made beauty routine.
As a Customer Assistant, you will:
- Create genuine 1 to 1 connections with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
- Operate in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
- Keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
- Utilise digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service.
- Adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
The working pattern for this role is as follows: Week 1:
- Monday 15:30-19:30
- Tuesday 14:00-18:00
- Friday 14:00-18:00
- Saturday 14:00-18:00
Week 2:
- Monday 14:00-18:00
- Tuesday 14:00-18:00
- Wednesday 14:00-18:00
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy.
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