Customer Assistant

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Durham, County Durham. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting customers with their queries, and ensuring that the store is well-stocked and presented.

Job Responsibilities:

• Provide exceptional customer service, making customers feel valued and supported
• Assist customers with their queries, and resolve issues in a professional and friendly manner
• Maintain a high level of product knowledge, making recommendations to customers and driving sales
• Operate digital tools to enhance customer experience and improve efficiency
• Work collaboratively with colleagues to achieve sales targets and maintain a positive store environment
• Perform tasks such as restocking shelves, processing transactions, and maintaining store displays

Requirements:

• Friendly and approachable demeanor, with a passion for delivering excellent customer service
• Ability to work in a fast-paced, dynamic environment, with a focus on achieving sales targets
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers
• Flexibility and adaptability, with a willingness to take on new challenges and responsibilities
• Basic computer skills and ability to learn new digital tools and technology

Benefits:

• Competitive salary and benefits package
• 10% discount at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement based on hours worked
• Enhanced family leave policies, including maternity, paternity, and adoption leave
• Pension and life cover, with a company match of 4-7.5% of pension contributions
• Share schemes, allowing employees to purchase Sainsbury's shares at discounted prices
• Physical and mental wellbeing programs, including cycle-to-work schemes, gym access, and employee assistance programs