Customer and Trading Manager - Online

We are seeking a Customer and Trading Manager to lead our online picking and delivery team in-store. As a Customer and Trading Manager, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.

The online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

Responsibilities:

• Plan and orchestrate the delivery of an online picking and delivery team
• Be a visible leader, engaging and coaching a large team of shoppers and drivers
• Collaborate with other managers to ensure the success of shopping experience of the overall store
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Requirements:

• Previous line management responsibilities in a fast-paced, operational environment
• Provides brilliant customer service and coaches a team to do the same
• Delivers KPI's or other performance indicators
• Can manage disciplinaries, performance issues or other similar employee relations issues
• Leads operations and comfortable doing this alone in the absence of more senior management

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same
• Experience of leading a team in a fast-paced, customer-facing environment
• Operational leadership skills
• Demonstrated success in meeting or exceeding KPIs
• Has managed employee relations issues, including performance and absence management

Benefits:

• Salary will be dependent upon your experience as well as the store size, complexity and location
• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks
• An annual bonus scheme based on our, and your, performance
• Free food and hot drinks provided for Colleagues in all our stores
• Generous holiday entitlement, maternity and paternity leave
• Pension – we’ll match 4-7.5% of your pension contributions
• Sainsbury’s share scheme – build up an investment at discounted rates
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Colleague networks – link with like-minded people to help fulfil your potential