Customer Experience Manager

We're seeking a Customer Experience Manager to lead our stores, focusing on customer service, team management, and daily operations. As a Customer Experience Manager at Sainsbury's, you will be responsible for taking ownership of the overall customer experience across the store, from the checkout to the back of house, ensuring that we deliver on our customer commitments.

Key responsibilities include:

• Managing the front-end checkout operation to ensure excellent customer service
• Overseeing operations in the petrol station, if applicable
• People management, including performance management, disciplinaries, and ensuring accurate scheduling and pay
• Assuming overall responsibility for running the store at times, providing direction and support to colleagues

To excel in this role, you should have:

• Previous line management experience in a fast-paced, operational environment
• A strong focus on customer service and the ability to coach a team to deliver exceptional experiences
• Experience in managing disciplinaries, performance issues, and other employee relations matters
• The ability to lead operations and make decisions independently

We offer a competitive salary of £36,450, along with a range of benefits, including:

• A 10% discount card for shopping at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% at Sainsbury's on Fridays and Saturdays
• An annual bonus scheme based on company and individual performance
• Free food and hot drinks in-store
• Generous holiday entitlement, maternity and paternity leave
• A pension scheme with a 4-7.5% employer contribution match
• A share scheme allowing you to build an investment at discounted rates
• Wellbeing support, including emotional support, counselling, legal and financial advice
• Colleague networks for personal and professional development
• A cycle-to-work scheme and special offers on gym memberships, restaurants, and more