Description
We are seeking a Customer and Trading Manager to lead our nightshift team at our Hove, East Sussex store. As a Customer and Trading Manager, you will be responsible for delivering all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves. You will also be responsible for managing a team, ensuring standards are met, and providing brilliant customer service.
The role involves leading a team overnight, often running a full store operation on your own, and being responsible for the safety and wellbeing of colleagues in store. You will need to have previous line management responsibilities in a fast-paced, operational environment, resilience to deal with the mental and physical demands of working nights, and experience delivering and monitoring KPIs.
In return for your hard work, we offer a salary from £31,700, a £4,500 premium on top of your base salary for working nightshifts, and a range of benefits including a discount card, annual bonus scheme, free food and hot drinks, generous holiday entitlement, and pension matching.
Our ideal candidate is someone who is comfortable with nightshift working, has previous experience leading a team, and can provide brilliant customer service. They should be able to manage disciplinaries, performance issues, and other employee relations issues, and be able to lead operations alone in the absence of more senior management.
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