Customer Activation Manager, Public Sector

Ramp is seeking a Customer Activation Manager, Public Sector, to partner with public-sector organizations and deliver measurable value.

The successful candidate will lead onboarding and implementation, drive adoption across complex stakeholders, serve as a trusted advisor, ensure compliance and security alignment, maximize utilization and value, collaborate cross-functionally, collect and share customer insights, and manage multiple priorities.

Responsibilities:

• Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements.
• Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers to align Ramp with organizational objectives.
• Serve as a Trusted Advisor: Act as a strategic consultant and extension of customers' teams, advising on best practices, workflow optimization, and change management specific to the public sector.
• Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations while integrating Ramp into their ecosystem.
• Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions.
• Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs.
• Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp's long-term offering for this vertical.
• Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.

Requirements:

• 4+ years in implementation or engagement management in B2B SaaS or public-sector technology.
• Public-sector experience highly preferred; experience with large-scale strategy/change management, preferably in Finance or Fintech.
• AI fluency; strong program/project management for complex, multi-workstream technology deployments.
• Excellent communication and relationship management, including translating technical concepts for diverse audiences.
• Success working with Product, Engineering and Security to troubleshoot and co-develop solutions.
• Ability to navigate public procurement, long sales/adoption cycles and organizational needs; adaptability in a fast-paced, mission-driven environment.

Nice to Haves:

• Bachelor's degree; multi-stakeholder relationships across government, education or nonprofit organizations.
• Government finance systems, ERP/accounting platforms (Oracle, PeopleSoft, Workday or SAP) and familiarity with compliance frameworks (FedRAMP, SOC 2, HIPAA or CJIS).
• PMP, CAPM or PMI-ACP; finance, accounting or government-procurement background; experience scaling customer success at a high-growth company.

Benefits:

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)