Critical Logistics Services Lead Coordinator

We are seeking a highly organized and results-driven CLS Lead Coordinator to join our team in Doral, United States.

This role is responsible for managing time-critical logistics solutions, including Aircraft on Ground (AOG), healthcare, and high-priority shipments, ensuring minimal disruption to customer operations while maintaining the highest standards of service, compliance, and operational excellence.

Key responsibilities:

• Lead the end-to-end execution of Critical Logistics Services (CLS) shipments, including AOG and other time-sensitive movements
• Act as the primary point of contact for customers during critical events, providing proactive communication and real-time updates
• Drive rapid decision-making and implement contingency plans to mitigate delays and minimize operational impact
• Coordinate closely with internal teams and external partners to ensure seamless execution
• Monitor shipment milestones and maintain full visibility and control
• Identify risks and exceptions early, taking ownership to resolve issues and escalate when necessary
• Analyze CLS performance metrics to identify trends and drive continuous process improvement initiatives
• Ensure adherence to company policies, regulations, and customer-specific requirements
• Maintain accurate and timely documentation of all shipment activities
• Support the development and mentoring of team members
• Participate in an on-call rotation to provide 24/7 operational support

Qualifications:

• Bachelor’s degree in Business, Supply Chain, Logistics, Aviation, or a related field
• 3–5 years of experience in critical logistics, aviation operations, or time-sensitive supply chain environments
• Proven ability to manage end-to-end shipment execution in fast-paced, high-pressure environments
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite and logistics/transport systems
• Demonstrated problem-solving skills and attention to detail
• Working knowledge of international transportation regulations and industry standards
• Familiarity with multi-modal logistics solutions and carrier/vendor coordination
• Experience managing AOG and/or critical logistics events
• Ability to analyze operational performance data and contribute to continuous improvement initiatives

Benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program