Description
Hewlett Packard Enterprise (HPE) is seeking a senior Advanced Customer Engineer (ACE) to support its largest and most strategic customers through the Critical Account Program (CAP).
The Advanced Customer Engineer (ACE) is a senior technical engineering role within the Customer Experience organization, providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions and technologies.
Responsibilities:
- Work with Critical Account Program customers as a senior technical resource
- Identify sub-optimal designs and/or misconfigurations and consult on plans to correct them
- Collaborate with engineering escalation teams and customers to identify and troubleshoot issues and/or software or hardware defects
- Build strong customer relationships and become a trusted advisor
- Develop strong relationships across the wider internal organization to increase knowledge, achieve faster outcomes, and build trust
Requirements:
- Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
- Typically 10-15+ years of experience
- Deep understanding of one or more areas of enterprise networking, including modern enterprise networking, advanced routing technologies, data center and campus networking architectures, security technologies, service provider and large-scale networking technologies, cloud and hybrid networking architectures
- Demonstrated ability to perform deep root-cause analysis and isolate hardware, software, interoperability, design, and configuration-related issues
- Excellent analytical and problem-solving skills
- Excellent written and verbal communication skills in English
Benefits:
- Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
- Investment in career development and growth
- Unconditional inclusion and celebration of individual uniqueness
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