Senior Network Support Engineer

We are seeking an experienced Senior Network Support Engineer to support the Army Global Unified Network (AGUN) program.

This is an exciting opportunity to help maintain, secure, and modernize the Army's global enterprise network, ensuring reliable communications and mission readiness worldwide.

In this role, you'll provide hands-on network operations, troubleshooting, and engineering support across a complex global environment.

Responsibilities

• Support the Army's global network operations, ensuring 24/7/365 availability, performance, and security.
• Troubleshoot and resolve complex network incidents, outages, and connectivity issues.
• Configure, maintain, and support Cisco SD-WAN and enterprise networking technologies.
• Execute approved network configuration changes, security updates, and remediation activities.
• Manage incident and service request tickets using Jira Service Desk or other ITSM tools.
• Monitor network performance, capacity, and reliability and recommend improvements.
• Support network migrations, system integrations, cutovers, and modernization initiatives.
• Work with engineering teams and mission partners to identify and resolve network issues.
• Provide timely operational updates to the Global Cyber Center (GCC) and program leadership.
• Support environments using VMware, Red Hat Enterprise Linux, and InfoVista.
• Participate in a 24/7 on-call rotation, including occasional nights, weekends, holidays, and mission-driven surge support.
• Collaborate with technical teams to improve network stability, security, and operational efficiency.

Requirements

• Bachelor's degree with 8+ years of relevant experience, or a master's degree with 6+ years of relevant experience.
• Current Active Secret security clearance.
• DoD IAT Level II certification (Security+ or higher) required before starting.
• Hands-on experience supporting Cisco SD-WAN environments.
• Knowledge of Software Defined Networking (SDN).
• Experience with VMware virtualization and Red Hat Enterprise Linux (RHEL).
• Experience using InfoVista network performance management tools.
• Experience with at least two of the following: Cisco DNA Center / Prime, Juniper Networks, Palo Alto Networks, Dell Networking, Junos Space, AppGate.
• Strong understanding of LAN/WAN, BGP, TCP/UDP, IPSec, VPNs, Layer 2/Layer 3 routing, and firewalls.
• Familiarity with SFTP, SSH, SCP, SNMP, and NTP.
• Experience with ITSM ticketing tools and incident management.
• Strong troubleshooting, communication, and teamwork skills.
• Ability to work a hybrid schedule (3 days onsite / 2 days remote) and participate in a 24/7 on-call rotation.

Preferred Qualifications

• CCNP certification or equivalent.
• Linux shell scripting experience.
• Experience with GitLab, CI/CD pipelines, Jira, and Confluence.
• Knowledge of network automation tools such as Ansible, Terraform, Puppet, Salt, and Git.
• Experience with network monitoring tools such as SNMP, NETMON, and LiveAction.
• Experience with at least two of the following: NetFlow, Elastic, Kafka, Grafana, Prometheus, or Nexus Repository.
• Experience supporting large, geographically dispersed enterprise networks.
• Familiarity with U.S. Army network security requirements and DoD network operations.

Benefits

• Competitive salary range: $92,300.00 - $166,850.00
• Opportunity to work with advanced networking technologies while supporting a mission that directly impacts the U.S. Army's global operations.