Description
Hewlett Packard Enterprise (HPE) is seeking senior Advanced Customer Engineering (ACE) engineers to support its largest and most strategic customers through the Critical Account Program (CAP).
The Advanced Customer Engineer (ACE) is a senior technical engineering role within the Customer Experience organization, providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions and technologies.
Responsibilities:
- Work with Critical Account Program customers as the senior technical resource
- Identify sub-optimal designs and/or misconfigurations and consult on plans to correct them
- Collaborate with engineering escalation teams and customers to identify and troubleshoot issues and/or software or hardware defects
- Build strong customer relationships and become a trusted advisor
- Develop strong relationships across the wider internal organization to increase knowledge, achieve faster outcomes, and build trust
Requirements:
- Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
- Typically 10-15+ years of experience
- Deep understanding of one or more areas of enterprise networking, including modern enterprise networking, advanced routing technologies, data center and campus networking architectures, security technologies, service provider and large-scale networking technologies, cloud and hybrid networking architectures
- Demonstrated ability to perform deep root-cause analysis and isolate hardware, software, interoperability, design, and configuration-related issues
- Excellent analytical and problem-solving skills
- Excellent written and verbal communication skills in English
Benefits:
- Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
- Investment in career development and growth
- Unconditional inclusion and celebration of individual uniqueness
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