Coordinator in the Salesforce Innovation Centre (SIC)

Salesforce is seeking a Coordinator to work in the Salesforce Innovation Centre (SIC). The Coordinator will play a crucial role in creating meaningful customer experiences, enhancing and accelerating customers' business goals and objectives as part of an SIC Engagement.

Core Responsibilities & Scope The Coordinator will facilitate the planning, preparation, and execution of SIC Engagements, following global best practices and procedures. The Coordinator will work closely with Strategists and Account Executives (AE) to organize the overall experience of SIC Engagements.

Key responsibilities include:

• Creating and shaping the customer experience by gaining an understanding of customers' business objectives and AE goals for the SIC Engagement
• Partnering with Strategists to ensure the success criteria of each customer engagement is met
• Clearly articulating objectives in meetings, speaker invitations, and stakeholder inquiries
• Managing meeting logistics, including SIC experiences, room and speaker calendar scheduling, catering coordination, and room readiness
• Managing an ecosystem of on-site logistics
• Preparing, collecting, and understanding SIC Engagement surveys to gauge real-time feedback and improve the program
• Supporting and leading programs and projects across the SIC teams
• Leveraging Salesforce tools and dashboards to capture, measure, and share key metrics and KPIs

Minimum Requirements

• Commitment to customer satisfaction and creation of seamless customer experiences
• 3+ years of functional experience in sales meetings or executive briefings
• Customer-facing experience and/or event management experience
• Flexibility and curiosity to adapt to changes driven by customers' expectations
• Diplomacy
• Strong problem-solving skills and ability to assess when escalation is needed
• Lateral thinking and teamwork-oriented mindset
• Collaboration across various vendors and support models
• Ability to deliver on expectations with a high degree of autonomy and creativity
• Keen eye for detail
• Excellent written and verbal communication skills
• English fluency
• Familiarity with Salesforce application, dashboards, and reporting skills is a key differentiator
• Strong logistical skills and ability to work with executive and sales management, and other Salesforce organizations and stakeholders

Benefits Salesforce offers a range of benefits and resources to support employees in finding balance and being their best.