Description
As a Contact Center Cloud Sales Specialist, you'll play a vital role in the success of the Cisco Field Sales and Collaboration Technology Group by helping customers deliver better business outcomes and great customer experience.
The primary responsibilities will include:
- Establishing your sales strategy and exceeding the regional sales goal
- Working with your extended team and Cisco partners to establish a selling strategy to beat the competition
- Establishing and maintaining customer relationships with key stakeholders
- Owning and forecasting opportunities for selling the full suite of CCaaS solutions
- Providing subject matter expertise in support of account teams
- Educating and supporting Cisco Account Managers and Partners on opportunity qualification and positioning of the solution
- Providing leadership to Account Managers for account planning and execution
- Partnering closely with Engineers/Architects to align technology architecture with customer desired business outcomes
- Sharing detailed execution plans and progress with field leadership and account teams
- Improving Cisco's solution portfolio over time
You are an individual who is passionate about amazing customer experiences! This role will be instrumental in driving Cisco's strategic vision for the Contact Center portfolio. You will be responsible for revenue growth with new and existing customers. Successful people in this role can articulate a compelling value proposition, provide sales support, and serve as a subject matter expert on Cisco contact center platforms.
Requirements:
- 3+ years of experience selling CCaaS as your main product line
- Proven experience understanding customer needs and articulating solutions
- In-depth knowledge of the competitive landscape
- Proven track record of growing your territory through increasing your pipeline with current customers and net new logos
- Experience selling complex software solutions into multiple vertical markets
- Experience selling customer experience solutions, CCaaS, CPaaS, CRM, digital transformation, or similar technology stacks
- Cloud or SaaS-based software sales preferred
- Experience being part of numerous complex and consultative sales engagements
- Experience working alongside or through partner organizations
- Ability to influence indirectly through the partner community as well as directly with the customer and prospect base
- Team player and leader of virtual teams, able to orchestrate and win complex sales cycles
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