Description
We're looking for a Complaints Specialist to join our Sales and Services team within Co-op Business Services (CBS). You'll manage the end-to-end resolution of customer complaints across our Funeralcare business, ensuring excellent customer service and providing insights to improve our services.
Key Responsibilities:
- Manage the end-to-end resolution of customer complaints across our Funeralcare business
- Ensure customers and members have the best possible experience and get the right outcome/compensation
- Build an in-depth understanding of issues to identify areas for improvement
- Remain calm, professional, and polite in all customer interactions
Requirements:
- Good verbal and written communication skills
- Experience of delivering excellent customer service and resolving customer complaints in a regulated environment
- Emotional intelligence and resilience
- Strong planning and organisational skills
Benefits:
- Annual bonus based on personal and business performance
- 28 days holiday (rising to 32 with service) plus bank holidays
- Pension with up to 10% employer contributions
- Access to a subsidised onsite gym
- 30% discount on Co-op products and 10% off other brands
- Stream – early access to a percentage of your pay as you earn it
- Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
- 24/7 colleague support service
- Training and support for your development and career progression
- Cycle-to-work scheme
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