Mortgage Specialist Assistant

We are seeking a Mortgage Specialist Assistant to support a top-producing Mortgage Specialist in meeting sales objectives and related activities. As a Mortgage Specialist Assistant, you will provide value-added administrative service and support, primarily responsive client contact management, and develop relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.

Responsibilities:

• Provide superior responsive service to client fax/email/telephone requests
• Execute and deliver client transactions/requests
• Utilize knowledge of mortgage process to facilitate solutions and problem resolutions
• Maintain up-to-date skills and knowledge to meet position requirements
• Manage Mortgage Specialist's email/mail, prioritize correspondence/requests, and manage diary to create capacity for required activities
• Ensure office routines and expenses are managed efficiently
• Gather and prepare material required for presentations, marketing initiatives, etc.
• Support Mortgage Specialist to complete/validate Homebase files and ensure due diligence requirements are met

Requirements:

• Minimum 2 years of demonstrated excellence in a service and sales support role
• Exceptional customer service skills
• Excellent communication skills, oral/written skills, good business writing
• Strong organizational skills with the ability to multi-task and prioritize
• Strong computer skills in Microsoft Office (Word, PowerPoint, Excel, Outlook)
• Experience with emerging communications and technology (web-based meetings, social media, digital banking, and mobile applications)

Nice-to-have:

• Resourcefulness and ability to work independently
• Sales-oriented, self-motivated, self-managed, and thrive in a fast-paced environment
• Strong problem-solving skills with a sense of urgency
• Knowledge of Royal Bank systems (Sales & Service Platform and RBCNet)
• Strong knowledge of the mortgage process and Home Financing products