Communications Manager

The Communications Manager plays a critical role in advancing Customer Experience (CX) as an enterprise-wide growth priority at Cisco.

You will lead and execute strategic internal communications initiatives in a fast-paced, matrixed environment, and be a vital liaison between the CX organization and Cisco.

You will act as a strategic partner to senior leaders, simplifying complex business ideas into clear, engaging messages – ensuring organizational alignment and driving the efficiency of our communication programs.

Core Responsibilities:

• Proactively develop and execute communication strategies that support Cisco's key FY27 actions and financial objectives, positioning CX as a core driver of enterprise-wide growth.
• Serve as the primary communications liaison between CX and other Cisco business units and functions to drive alignment and understanding of CX priorities.
• Translate complex CX strategic initiatives and customer success stories into compelling narratives that resonate across the broader Cisco organization.
• Lead editorial planning, managing content flow, channels, and timing for internal audiences.
• Build and maintain cross-functional relationships to proactively identify enterprise communication opportunities and prevent silos.
• Develop, manage, and deliver communications collaboratively with stakeholders and subject matter experts, including talking points, presentations, organizational announcements, and digital content.
• Create and manage content, and execute ad hoc requests as needed.

Preferred Qualifications:

• 6+ years of corporate communications, internal communications, or change management experience, preferably within a large, matrixed global technology or software organization.
• Experience working within enterprise-wide transformation initiatives.
• Hands-on experience using standard employee communications platforms and tools including SharePoint, Slido, Eloqua, Poppulo or similar.
• Proven ability to translate complex, high-level business strategies into clear, engaging, and actionable internal communications narratives.
• Demonstrated experience supporting executive leaders and driving alignment across cross-functional stakeholder groups.
• Strong editorial judgment with hands-on experience leading omnichannel editorial planning, managing content flows, and using internal communication channels effectively.
• High degree of AI fluency and able to use technology to reimagine processes and drive positive outcomes.
• Experience representing functional teams on cross-organizational or global editorial steering committees.
• Exceptional interpersonal, written, and verbal communication skills, with the ability to influence without authority and build trusted partnerships across diverse business units.

Benefits:

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away, including 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness
• Non-exempt employees receive 16 days of paid vacation time per full calendar year
• Exempt employees participate in Cisco's flexible vacation time off program
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Optional 10 paid days per full calendar year to volunteer