Communications Centre Operator

We are seeking a Communications Centre Operator to join our team in Manila, Philippines. The successful candidate will provide support with the daily operations of the 24/7 Communications Centre within the OSS Global Operations Centre (OPCEN).

Responsibilities

• Provide 24/7 global operational support and respond to incoming communications to the OSS Global Operations Centre.
• Report security-related incidents to the Regional Security Advisor and OPCEN Manager, Duty Officer (DO), or designated Officer-in-Charge (OIC).
• Send out notifications through Incident Flash Reports (IFR) and SCAAN reports to relevant parties.
• Monitor open media sources for information relevant to the global security environment and prepare detailed endorsement reports.
• Monitor the SCAAN dashboard and escalate notifications received from IOM staff members globally.
• Maintain information boards and operational maps in the Global Operations Centre.
• Keep the IOM global directory of Regional Security Officers, Field Security Officers, and other contacts updated.
• Maintain an orderly filing system for all records, communications, and databases.
• Ensure equipment and office assets in the Global Operations Centre are in good working condition.

Qualifications

• University degree in Communication Arts, Development Studies, Behavioural Sciences, International Studies, Security Management, or a related field with two years of relevant experience.
• Completed High School degree with four years of relevant professional experience.

Skills

• Excellent communication skills, both oral and written.
• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Teams).
• Knowledge of electronic mapping systems (Google Earth).
• Ability to maintain confidentiality and discretion in appropriate areas of work.

What We Offer

• A fixed-term contract for one year with the possibility of extension.
• Opportunity to work with a global organisation providing essential services to migrants and refugees.