Claim Handler CH4

We are seeking a Claim Handler CH4 to join our team at Davies in Liverpool. As a Claim Handler, you will be responsible for managing a caseload of motor claims from inception to settlement pre-litigation.

Key Responsibilities

• Proactively manage a caseload of motor claims, including personal injury (OIC and MOJ) and credit hire.
• Maintain accurate data on the relevant case management system.
• Comply with set client SLA's.
• Ensure quality service standards and productivity levels are maintained to a high standard.
• Allocate new claims and set strategies.
• Carry out supervisory tasks appropriate to level.
• Assist with training and mentoring junior team members.
• Undertake additional tasks provided by the Team Leader.
• Conduct client review meetings and assist with client project work where applicable.
• Build and maintain excellent relationships with Clients.

Skills, Knowledge & Expertise

• Minimum 5 years claims handling experience.
• Excellent attention to detail.
• Strong communication and negotiation skills.
• Strong organisational skills.
• Supervisory experience is desirable.
• The ability to manage own volume workload via task management.
• The ability to work as a team and independently.
• Strong Client relationship skills.