Chef de brigade H/F

We are seeking a Brigade Chef to join our team at the Mercure Paris Orly Tech hotel, a modern and welcoming establishment located near Paris-Orly airport.

As a Brigade Chef, you will work closely with the Accommodation Manager and their Assistant to ensure the smooth operation of the reception service. You will be responsible for overseeing the daily activities of the reception team, ensuring high-quality customer service, and achieving customer satisfaction.

Key responsibilities:

• Organise and supervise the reception and care of clients from arrival to departure
• Listen to clients, anticipate their needs, and build strong relationships
• Handle client feedback and complaints, providing suitable solutions
• Coordinate and support receptionists in their daily tasks
• Participate in staff integration, training, and development
• Ensure effective communication between reception and other hotel departments
• Control registration, billing, and payment operations
• Promote the loyalty programme and encourage sales
• Contribute to implementing brand projects and commitments
• Maintain a clean workspace and adhere to hygiene, safety, and environmental standards

Requirements:

• Hospitality education (Bac to Bac +2)
• 1-2 years of successful experience in reception
• Good knowledge of reception operations and requirements
• Professional English language skills
• Familiarity with hotel software such as OPERA CLOUD and RESAWEB

Desirable qualities:

• Excellent customer service and interpersonal skills
• Strong communication and listening skills
• Ability to take initiative and make decisions
• Team-oriented and motivational approach
• Attention to detail and organisational skills
• Commercial acumen and enthusiasm for challenges

Benefits:

• Full-time CDI contract (39 hours/week)
• Collective interest-sharing and profit participation
• ALL Heartists card with access to Accor network benefits
• Health insurance and life cover
• 50% reimbursement of transportation costs
• Uniform provided and maintained
• On-site parking available
• Easy access by public transport (Tramway T7)