Channel Account Manager I

As a Channel Account Manager I at Huntress, you will play a critical role in driving revenue through engagement, expansion, and retention across the partner base.

You will act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment.

Responsibilities:

• Own and grow relationships with multiple contacts inside assigned customer organizations
• Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate
• Contribute to team goals around retention, expansion, and customer satisfaction
• Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
• Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
• Use AI tools to prepare for partner meetings, summarise calls, and stay organized

Requirements:

• 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role
• Strong experience in SaaS, preferably related to the cybersecurity industry
• Experience with Salesforce or other similar CRM platforms
• Strong bias to action and the ability to get things done efficiently and effectively
• Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams

What We Offer:

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth