Caseworker

The Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency.

Responsibilities:

• Coordinate timely pre- and post-arrival services to ensure each client has essentials such as airport pick up upon arrival, initial and permanent housing, food, medical care, access to transportation, and is oriented to their new environment.
• Conduct intake services with clients to assess needs.
• Develop individualized self-sufficiency plans and SMART goals in partnership with each client.
• Provide services that are relevant to the client’s goals, including the distribution of direct financial assistance, applications for public benefits, referrals to medical and mental health services, and housing.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
• Assist with housing set-ups for new arrivals as needed.
• Assist clients in completing initial medical appointments as needed.
• Detail each client interaction in accordance with program requirements.
• Collaborate effectively with coworkers and partner organizations.
• Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of volunteers and interns.

Job Requirements:

• Bachelor’s degree in social work or related field of study preferred.
• Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Ability to learn to navigate or familiarity with database systems such as IRIS and Efforts to Outcomes (ETO).
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluency in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired;
• Proficiency in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Benefits:

• Comprehensive and competitive benefits package, including medical insurance starting at $186 per month, dental starting at $9.00 per month, and vision starting at $4 per month.
• 403(b) retirement savings plan with immediately vested matching.
• Disability and life insurance.
• Employee Assistance Program (EAP).

Compensation: $20.97