Capitán de Mozos

We are more than a global leader. We welcome you as you are and offer a job in a brand that matches your personality. We support your growth and learning every day, ensuring work gives purpose to your life. As part of Accor, you can explore unlimited possibilities.

Role Objective: Lead and oversee the service in dining areas, providing an exceptional experience for our guests and diners through warm, personalized, and efficient service, meeting quality, service, and hospitality standards set by Pullman and Accor.

Key Responsibilities:

• Oversee daily operations of Food & Beverage services, ensuring adherence to Accor's quality and service standards.
• Lead, guide, and support the team of waiters to achieve area objectives.
• Ensure warm, personalized, and timely attention to guests and diners.
• Supervise client reception, welcome, and service throughout their experience in the restaurant.
• Conduct daily briefings and ensure effective communication and shift handover.
• Identify and promptly report incidents affecting safety and service.
• Implement and promote service policies, procedures, and standards, as well as Occupational Health and Safety regulations.
• Actively participate in training and promote Accor's service culture and values.

Qualifications:

• Technical or university studies in Hospitality Administration, Tourism, Gastronomy, or related fields.
• Minimum 2 years of experience in similar roles within restaurants or hotels.
• Experience leading and supervising service teams.
• Knowledge of service standards and customer care in hotels and restaurants.
• Familiarity with service protocols, table setting, and food and beverage service.
• Intermediate English proficiency (desirable).
• Availability for rotating shifts.
• Excellent communication, leadership, and service orientation skills.

Additional Information:

• Employee Benefits Card offering discounted rates at Accor properties worldwide.
• Learning programs through our Academies.
• Opportunities to develop talent and grow within the hotel and globally.
• Ability to make a difference in the local community through Corporate Social Responsibility activities.