Business Support Manager (Ref: 23942)

We are recruiting Business Support Managers to work alongside our Digital and Data Cross Function Deputy Director and be part of our warm and collaborative team.

The Business Support Manager will support the Deputy Director with the task of running a complex, mission-led and nationally dispersed organisation. You will be responsible for the smooth running of their office and help them prioritise their work, often taking on specific tasks of your own.

Key Responsibilities:

• Maintain accurate and up-to-date workforce data, including headcount, vacancies, recruitment campaigns, people transfers and cost centre changes.
• Provide efficient, proactive and strategic support to the Deputy Director, helping them manage their priorities and the effective running of their office.
• Proactively manage the Deputy Director's diary and inbox, prioritising commitments, protecting time for strategic work and ensuring meetings are purposeful and well prepared.
• Act as the first point of contact for the Deputy Director's office, identifying important communications, coordinating responses and proactively gathering input from colleagues.
• Make effective use of digital productivity tools, including approved AI and automation capabilities, to summarise meetings, capture decisions, track actions and make information easy to find and retrieve.

Benefits:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
• 25 days of annual leave (increasing to 30 days after five years of service), plus eight bank holidays and a privilege day for the King's birthday.
• Flexible working arrangements, including hybrid working, part-time working or compressed hours, designed to support a positive work-life balance.
• Employees are allocated 10% of their working time for personal and professional development.
• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.

Person Specification:

• Experience providing proactive support to senior leaders in a large or complex organisation, including effective diary and inbox management, planning and prioritisation.
• Strong digital skills, with experience using productivity tools, AI or automation to improve efficiency, simplify processes and reduce administrative effort.
• Excellent organisational skills and judgement, with the ability to anticipate needs, manage competing priorities and ensure important actions and commitments are followed through.
• Strong communication and relationship-building skills, with the confidence to work effectively with senior stakeholders and colleagues across different teams and functions.