Business Operations Specialist

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a Business Operations Specialist at ICON, you will play a pivotal role in supporting and optimizing various business operations within the healthcare and pharmaceutical industries.

Responsibilities

• Governance & Oversight Reporting: Manage and refresh recurring governance and oversight reports and dashboards. Support reporting cycles aligned to ILT and executive governance forums. Ensure data accuracy, consistency, and readiness for leadership reviews.
• Routine Governance Oversight Operations: Schedule and coordinate project and governance reviews. Triage daily incoming governance requests and issues. Track actions, decisions, and follow-ups across governance forums and ad hoc inquiries.
• ILT Project Review Support: Prepare review materials for ILT project reviews and applicable insights to support study selections. Coordinate cross-functional inputs to ensure review readiness.
• Key value contributions include: Identify opportunities to optimize governance and reporting processes. Deliver actionable insights and tactical, data-driven recommendations to business leaders. Contribute to the development of business strategies and operational plans.
• Operational Issue Resolution: Identify process or system inefficiencies, investigate root causes, and recommend practical solutions to enhance business outcomes.
• Requirements Gathering & Impact Analysis: Partner with stakeholders to translate business needs into clear requirements. Support or lead impact assessments of system or process changes and contribute to testing and implementation planning.
• Reporting & Decision Support: Prepare and/or organize business reports, dashboards, and summaries that enable informed decision-making by business unit leaders and executives.
• Strategic Initiative Support: Collaborate with management to align on priorities and deliverables. Support or lead assigned initiatives, ensuring timely execution and measurable outcomes.
• Systems Support: Provide foundational support across systems and processes, ensuring smooth operations, data integrity, and user access compliance.
• Communication & Enablement: Develop and distribute business communications, presentations, and training materials.
• Project & Change Management: Work cross-functionally to support or manage projects.

Requirements

• Bachelor's degree in life sciences, business administration, or a related field.
• Experience gained in Operational Support coordinating projects ideally within governance Operations.
• Demonstrated data literacy and advanced Excel skills.
• Project management experience.
• Strong organizational and time management skills.
• Excellent communication skills.
• Detail-oriented and proactive, with a strong problem-solving mindset.

Benefits

• Competitive base salary and performance-related incentives.
• Health and wellbeing programmes.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities.