Business Operations Analyst

Join the Channel Operations team within Cisco's Global Logistics Operations as a Business Operations Analyst. You will work independently to identify operational issues, drive cross-functional resolution, and lead process improvements across Channel Operations. Your work will directly influence operational health, order transparency, process efficiency, and the partner experience across our global distribution network.

Key Responsibilities:

• Take full ownership of distributor operational support, diagnosing and resolving systemic bottlenecks by collaborating across departments.
• Use Microsoft Excel to aggregate, clean, and analyze operational datasets, producing clear findings on performance trends, variances, and root causes.
• Review existing supply chain workflows to identify process gaps and implement standardized solutions that reduce manual work and increase overall efficiency.
• Partner with Supply Chain, Finance, and Commerce Operations teams to align on business requirements, project work, and operational handoffs.
• Leverage AI and automation to streamline complex operational workflows and improve the quality of decision support.

Minimum Qualifications:

• Bachelor's degree in Supply Chain, Business, Engineering, or a related quantitative field (or 4+ years of equivalent professional experience).
• 5+ years of experience in business operations, supply chain, logistics, or channel operations.
• Strong skills in Microsoft Excel, including creating and manipulating Pivot Tables and using formulas for data analysis.
• Documented experience using data to identify operational trends, anomalies, or root causes.
• Experience documenting and analyzing end-to-end business processes to identify gaps or inefficiencies.

Preferred Qualifications:

• Master's degree or equivalent experience in Business Administration (MBA) or a related quantitative field.
• Experience with operational dashboards, reporting tools, or workflow automation platforms.
• Experience applying AI-driven tools or agents to perform data analysis or streamline repetitive tasks.
• Ability to synthesize operational analysis into clear recommendations and actions for stakeholders/leadership.