Description
We are seeking a Bellperson Supervisor to join the team at SLS Barcelona, a five-star urban resort. As a Bellperson Supervisor, you will oversee the daily operations of the Bellperson team, ensuring high standards of guest service and operational efficiency.
Responsibilities:
- Supervise, coordinate and support the daily activities of the Bellperson team
- Lead by example, ensuring all team members deliver professional, friendly and engaging service
- Oversee guest arrivals and departures, ensuring guests are warmly welcomed and assisted with their luggage
- Monitor the lobby and entrance areas to ensure an appropriate team presence
- Assign daily tasks and responsibilities to team members
- Ensure that incoming guests receive accurate and relevant information about hotel facilities
- Ensure the team is knowledgeable about guest room features and can provide clear information
- Oversee all Valet Parking operations
- Assist guests with general enquiries and requests
- Handle guest complaints and special requests professionally
- Promote hotel facilities, services, events and activities
- Ensure the team maintains up-to-date knowledge of the local community
- Monitor team performance and provide ongoing guidance and feedback
- Ensure compliance with hotel standards, operational procedures and health and safety regulations
- Coordinate with Front Office, Guest Experience, Housekeeping and other departments
- Monitor the cleanliness, organisation and presentation of all lobby, entrance, luggage storage and operational areas
- Report operational issues, guest feedback and relevant incidents to the Front Office Manager
Qualifications:
- Previous experience in an upscale or lifestyle brand hotel
- Prior experience in customer service
- Driving license B
- Fluent in Spanish and English
- Ability to multitask and work in a fast-paced environment
- Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality
What's in it for you...
- The opportunity to join an innovative, fast-growing, international group
- A competitive package and plenty of opportunity for development
- Excellent discounts across the entire Ennismore family of brands
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