BDR Manager

Zendesk is looking for a BDR Manager based in Lisbon, Portugal to lead, scale, and mentor the BDR Central team.

The Business Development team is the frontline of Zendesk's growth across the DACH market. In this role, you will lead strategic outbound and inbound pipeline generation initiatives, foster a high-performance culture, and guide reps toward hitting ambitious weekly, monthly, and quarterly pipeline targets.

Responsibilities:

• Lead & Scale the Central BDR Team: Hire, onboard, mentor, and coach a high-performing team of German-speaking Business Development Representatives based in Lisbon.
• Drive High-Quality Pipeline: Scale qualified sales opportunities and pipeline volume across target enterprise and commercial accounts.
• AI Knowledge & Tooling: Strong familiarity with modern AI sales technologies and workflows.
• Talent Development: Build clear career pathways for reps, helping them level up their sales acumen and exceed quota.
• Operational Excellence: Continuously optimize outbound multi-threading strategies, cadences, and qualification processes.
• Cross-Functional Alignment: Partner closely with DACH Regional Sales Directors, Account Executives, and Marketing leaders.
• Foster Team Culture: Cultivate an upbeat, collaborative, and results-oriented in-office environment in Lisbon.

Requirements:

• Language Skills: Complete professional fluency in German (C1/C2 or native level) and English (written and spoken).
• Work Arrangement: Based in or willing to relocate to Lisbon, Portugal, working full-time on-site.
• Leadership Experience: 1+ years of direct people management or proven team lead/coaching experience inside a high-volume SaaS sales development environment.
• Sales Background: 3–5+ years of Manager experience in SaaS sales or sales development experience.
• Strategic Prospecting Acumen: Deep understanding of modern outbound prospecting, account-based strategies, and pipeline development metrics.
• Data-Driven Mindset: Solid analytical skills with the ability to track leading indicators, manage conversion rates, and forecast pipeline delivery accurately.
• Coaching Mentality: Passion for early-career coaching, delivering actionable feedback, and driving structured roleplays and call reviews.

Benefits:

• Dynamic Office Culture: Work alongside a vibrant, international sales team in Lisbon.
• High-Growth Trajectory: Be part of a global market leader with clear, accelerated career advancement paths.
• Dedicated Onboarding: Comprehensive week-long sales bootcamp.
• Comprehensive Toolset: Industry-leading tech stack.
• Continuous Learning: Annual professional development allowances and tailored leadership development programs.
• Supportive Ecosystem: Dedicated peer-buddy mentorship and leadership coaching.