Associate Commercial Manager

The Associate Commercial Manager is responsible for managing an assigned portfolio of clients, with a focus on client retention, engagement, adoption, and account growth.

The role combines proactive relationship management with a commercial mindset to protect existing revenue while identifying and progressing opportunities for upsell, cross-sell, and broader adoption of SPGE solutions.

Key Responsibilities

• Client Retention & Account Management:
• Own an assigned portfolio and drive proactive engagement throughout the customer lifecycle.
• Execute structured retention touchpoints, including early-cycle, midpoint, and renewal engagements.
• Understand client business needs, usage, challenges, and priorities to protect renewals and strengthen relationships.
• Identify account risks early and coordinate actions to improve account health and retention.
• Maintain accurate records of client interactions and actions in SFDC.

• Client Engagement & Adoption:
• Establish relationships with relevant client stakeholders through purposeful outreach.
• Conduct client meetings, product discussions, training sessions, and service reviews.
• Support newly added users and promote effective use and adoption of subscribed services.
• Coordinate with product specialists and support teams to resolve client issues and improve customer experience.

• Growth & Pipeline Generation:
• Identify opportunities to grow the assigned book of business through uplift, upsell, cross-sell, and new use cases.
• Use discovery to understand unmet client needs, additional users or teams, workflows, geographies, and complementary product requirements.
• Build and maintain a healthy pipeline with clearly defined client need, stakeholders, timing, value, and next steps.
• Partner with sales specialists and internal stakeholders to progress qualified opportunities through to closure.

• Commercial & Forecasting Discipline:
• Maintain accurate and timely opportunity, renewal, activity, and pipeline information in SFDC.
• Monitor portfolio performance, renewal risk, pipeline, and growth opportunities.
• Support forecasting and provide a credible view of expected commercial outcomes.
• Use account and performance data to prioritize actions and allocate time effectively.

• Cross-Functional Collaboration:
• Work across S&P Global to address client needs and commercial opportunities.
• Collaborate with Sales, Product, Customer Success, Specialists, Operations, and Support teams.
• Contribute to team initiatives, knowledge sharing, campaigns, and continuous improvement projects.

Success Measures

Performance should be assessed across a balanced set of commercial outcomes:

• Client and revenue retention
• Portfolio growth
• Pipeline generation and progression
• Upsell and cross-sell performance
• Client engagement and product adoption
• Forecast accuracy
• SFDC activity and opportunity discipline
• Account planning and execution
• Contribution to team initiatives and knowledge sharing

Skills & Competencies

The successful candidate should demonstrate:

• Strong account management and client relationship skills
• Commercial curiosity and a growth mindset
• Effective discovery and questioning skills
• Pipeline generation and opportunity qualification
• Strong written and verbal communication
• Presentation and product demonstration capability
• Financial and commercial awareness
• Data analysis and reporting skills
• Sales forecasting discipline
• Strong organization, prioritization, and time management
• Ability to collaborate effectively across functions
• Client-centric and results-driven mindset
• Adaptability, ownership, integrity, and attention to detail

Qualifications

• Prior experience in Sales, Account Management, Business Development, Customer Success, or Client Relations preferred.
• Excellent written and verbal English communication skills.
• Strong proficiency in Microsoft Excel and comfort working with CRM and reporting tools.
• Ability to work effectively in a client-facing, target-driven commercial environment.
• Willingness to work EMEA business hours.

What’s In It For You?

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you,and your career,need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards,small perks can make a big difference.