Assistant Vice President, Product and Proposition Manager

We are seeking an experienced Product professional to join our team as an Assistant Vice President, Product and Proposition Manager. You will play a leading role in shaping product and proposition strategy, overseeing performance, identifying opportunities for innovation, and guiding delivery from initial concept through to launch and continuous improvement.

Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

Accountabilities

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.

Requirements

• End-to-end product ownership experience, including product design and features, product lifecycle, and delivering enhancements to customer experiences.
• Applying a controls-by-design mindset within a risk and controls environment, including experience supporting remediation work.
• Understanding the voice of the customer and translating NPS, complaints and wider customer insight into meaningful decisions and actions.
• Using data and insight to inform product decisions and support go-to-market activity, working collaboratively with research, data, marketing and channel teams.
• Working with AI, machine learning and emerging digital technologies, with an understanding of how innovation can support improved customer and business outcomes.

Location This role is based in London. Barclays operates a hybrid working model, and colleagues in this role will be expected to attend the office on agreed anchor days in line with the team they join.