Assistant Manager – Visitor Experience

As Assistant Manager – Visitor Experience at Guinness Open Gate Brewery in London, you will help lead the day-to-day operation of the brewery, bringing teams together to deliver outstanding guest experiences, strong operational standards, and commercial performance.

You will be a visible leader, supporting colleagues and making confident decisions in a fast-paced environment. Your responsibilities will include:

• Leading, coaching, and developing a diverse, multi-functional team to create an engaged environment where people feel valued and supported to perform at their best
• Overseeing the day-to-day operation of multiple visitor experience areas, ensuring smooth delivery and compliance with health, safety, and operational standards
• Being a visible, approachable presence across the brewery, particularly during busy periods, supporting colleagues and resolving challenges as they arise
• Championing high standards of guest service and role-modelling a guest-first approach in every interaction
• Working closely with frontline colleagues, senior leaders, and teams across areas such as Retail, Quality, and Operations to keep communication clear and operations aligned
• Responding confidently to changing priorities and unexpected situations, helping the team navigate busy periods and deliver a consistent experience
• Using guest flow, operational information, and performance data to identify opportunities, improve efficiency, and support business targets

This is an opportunity to shape the guest experience at a distinctive Guinness destination, take ownership across different areas of the operation, and build your leadership capability within a high-profile visitor business.

To be successful in this role, you will need:

• Around 3–5 years or more of leadership experience in hospitality, retail, or a visitor attraction
• Experience leading, coaching, and developing teams to deliver strong performance
• A genuine passion for creating memorable customer and guest experiences
• Clear communication skills and the confidence to make sound decisions
• The ability to stay adaptable, proactive, and solutions-focused in a fast-paced, high-pressure environment, with an understanding of commercial performance

The role includes evening and weekend working.

We offer a highly competitive Rewards and Benefits package, including:

• Contemporary work-life balance policies and wellbeing activities
• Annual merit increases, based on performance
• Annual performance-based bonus
• Subsidised gym membership
• Contributory pension scheme with up to 14% employer contribution
• Share options
• Product allowance