Description
We are seeking an Assistant Manager to oversee the daily operations of the Montreux Jazz Café and Funky Claude's Bar, located within the Fairmont Le Montreux Palace hotel.
As an Assistant Manager, you will be responsible for ensuring exceptional customer experiences, supervising teams, and maintaining high service standards.
Key responsibilities include:
- Providing professional, friendly, and engaging service at all times
- Replacing the Manager during absences
- Assisting the Manager in daily operations, ensuring adherence to service standards
- Supervising, training, motivating, and developing team members
- Maintaining knowledge of the Montreux Jazz Café and Funky Claude's Bar concepts, including history and festival information
- Creating a positive work environment and ensuring a safe workplace
- Organizing daily and monthly meetings
- Ensuring team members are knowledgeable about hotel events, regional information, and menu offerings
- Managing inventory, controlling costs, and participating in revenue growth initiatives
- Handling customer complaints and requests efficiently
- Taking reservations and making wine and food pairing recommendations
- Participating in menu updates and inventory management
- Collaborating with the Manager to establish action plans based on customer feedback and survey results
- Recruiting new team members using the Smart Recruiter system
- Maintaining up-to-date knowledge of Opera Cloud and other relevant systems
Requirements:
- 5 years of experience in the food and beverage industry
- 1 year of experience in a team supervision role
- Recognized diploma in hospitality services
- Experience in a 4 or 5 hotel environment is an asset
- Fluency in French and English; proficiency in a third language is desirable
- Familiarity with Opera Cloud and point-of-sale systems
- Strong team supervision and interpersonal skills
- Problem-solving abilities and attention to detail
- Passion for mixology and creativity in offering trendy experiences
- Outgoing, sociable, and service-oriented personality
- Flexibility in scheduling and ability to work nights and under pressure
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