Assistant Manager, Driver Operations

Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and transportation.

As Assistant Manager, Driver Operations, you will be responsible for driving the growth, engagement, and operational excellence of Grab's driver-partner community in North Mindanao.

Driver Acquisition & Onboarding

• Develop and execute localized recruitment strategies to ensure a steady pipeline of driver-partners for transport and delivery services.
• Oversee end-to-end onboarding processes, including document verification, training, and platform activation.
• Identify new acquisition channels and collaborate with central and other regional teams to optimize outreach efforts and learn best practices.
• Work closely with Grab Driver Center (GDC) staff to streamline processes and improve efficiency.

Driver Engagement & Retention

• Build and maintain strong relationships with driver-partners through community engagement initiatives.
• Act as the primary voice and advocate for driver-partners, ensuring their concerns and feedback are addressed effectively.
• Develop driver incentive programs and engagement campaigns to enhance retention and platform loyalty.
• Conduct regular field visits to interact with driver-partners and address operational challenges on the ground.

Operational Excellence & Driver Center Support

• Oversee day-to-day operations of driver centers, ensuring smooth processes for driver inquiries, onboarding, and issue resolution.
• Monitor key performance metrics, including acquisition targets, engagement levels, and operational KPIs.
• Work cross-functionally with internal teams (Product, Compliance, Safety, and Public Affairs) to ensure driver operations align with business objectives.
• Identify inefficiencies in driver support services and implement process improvements to enhance overall service quality.

Compliance & Risk Management

• Ensure all driver-partner activities comply with Grab's policies and local regulatory requirements.
• Monitor and mitigate risks related to fraudulent activities, ensuring adherence to platform standards.
• Collaborate with Public Affairs and Legal teams to address industry regulations affecting driver operations.

Qualifications

• Bachelor's degree in Business, Operations, Management, or a related field. A Master's degree is a plus.
• 5+ years of experience in Operations, Driver Management, Logistics, or a related field, preferably in a leadership role.
• Strong background in acquisition, onboarding, and driver community engagement.
• Excellent stakeholder management and leadership skills.
• Data-driven mindset with the ability to analyze trends, forecast challenges, and implement solutions.
• Proficiency in Microsoft Office and Google Workplace tools.
• Fluency in Tagalog and other local dialects is a plus.