Description
We are seeking a proactive, organised, and motivated Operations Support Assistant to join our Municipal team at Biffa Waste Services. As an Operations Support Assistant, you will help coordinate daily activities, support our frontline teams, and ensure we consistently deliver against our contractual commitments.
Key responsibilities include:
- Supporting daily operations, working alongside Supervisors to coordinate resources, workforce planning, and service delivery
- Driving performance, ensuring services are completed on time, meet contractual requirements, and achieve key performance indicators (KPIs)
- Improving efficiency, identifying opportunities to improve vehicle and crew productivity, including supporting route planning and operational changes
- Championing safety, promoting our Safer Together value by ensuring safe working practices, correct PPE use, and compliance with company policies and procedures
- Monitoring standards, supporting operational monitoring, including vehicle CCTV and on-site checks, and assisting with investigations where required
- Building relationships, communicating effectively with colleagues, customers, and operational teams to maintain excellent service standards
- Supporting our people, encouraging teamwork, recognising great performance, and helping create a positive and supportive working environment
Requirements:
- Experience in waste management, transport, logistics, or a similar operational environment
- Strong communication, organisational, and problem-solving skills
- Confidence using IT systems, including Microsoft Office
- Ability to support teams, manage priorities, and meet deadlines
- Good understanding of operational efficiency and customer service
- Full driving licence
Desirable qualifications:
- Previous team leader or supervisory experience
- Experience working with KPIs and health and safety procedures
- IOSH qualification or LGV licence (or willingness to undertake fully funded LGV training)
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