Assistant Information Management (CCCM)

Due to persistent armed violence in the Metropolitan Area of Port-au-Prince (ZMPP), hundreds of thousands of people have been forced to flee their homes, seeking refuge in spontaneous displacement sites or with host families and communities. This displacement crisis is putting considerable pressure on basic services, infrastructure, and community solidarity mechanisms. In this context, internally displaced persons (IDPs), as well as the communities that host them, require coordinated, multi-sectoral, and needs-based humanitarian assistance, while promoting social cohesion, community participation, protection, and equitable access to essential services. To respond to these needs, IOM is ensuring the management and coordination of displaced sites (CCCM) in direct management and through implementation partners in the ZMPP.

Under the direct supervision of the CCCM Project Officer and in close coordination with the entire IOM site management team and the Program Coordinator, the selected person will support the data collection activities of the CCCM team and the administrative monitoring of CCCM activities. They will also support the consolidation, monitoring, and referral of returns and complaints received through the community feedback mechanism (CFM) to the competent services, thereby contributing to strengthening accountability towards affected populations. Finally, the selected candidate will provide administrative support to the teams for the preparation, monitoring, and closure of activities, particularly through the management and consolidation of beneficiary lists, as well as the monitoring of purchasing and payment procedures in the IOM internal system.

Responsibilities:

• Update simple KoboCollect forms and participate in their testing before deployment.
• Support the deployment of investigator and supervisor teams during data collection, conduct daily monitoring, and report difficulties encountered to the designated responsible person.
• Record and update returns and complaints received through the CFM in Zite Manager.
• Transmit requests to designated focal points according to the established circuit, record received responses, and update file status on instruction, respecting confidentiality rules.
• Support the logistical preparation of training sessions for CCCM teams, implementation partners, and the General Directorate of Civil Protection (DGPC).
• Contribute to the preparation of materials based on validated models, maintain attendance lists, and help participants use collection tools during practical exercises.
• Verify the completeness of data and beneficiary lists, identify duplicates and inconsistencies, and make corrections validated by the designated responsible person.
• Update tracking files in accordance with data protection rules.
• Assemble supporting documents, enter purchase and payment requests into IOM internal platforms, monitor their status, update tracking tables, and classify files.
• Apply protection, inclusion, and accountability instructions towards affected populations in the execution of assigned tasks.
• Report access difficulties and protection concerns to the designated focal point.
• Perform other support tasks assigned by the hierarchy related to CCCM activities in the Metropolitan Area of Port-au-Prince (ZMPP).

Qualifications:

• University degree or equivalent in project management, psychology, sociology, social sciences, statistics, economics, project management, or similar fields with at least two years of relevant professional experience.
• Secondary studies diploma with at least four years of relevant professional experience.
• Experience in data management, including data collection, reporting, and/or analysis.
• Preferred experience in interventions related to population displacement, site management and coordination (CCCM), protection, shelter/NFI, or other relevant humanitarian sectors.
• Good mastery of office tools (Word, Excel).
• Good knowledge of KoboCollect (preferred).
• Good knowledge of humanitarian coordination mechanisms, humanitarian principles, and standards applicable to internal displacement contexts.
• Previous experience within international organizations, UN agencies, or international NGOs highly desirable.

Skills:

• Listening capacity and good interpersonal skills.
• Good ability to work in a team and manage teams in a difficult and pressured environment.
• High capacity to work on several tasks simultaneously and under pressure.
• Strong planning skills.
• Data collection and processing software skills (KoboCollect and Excel).
• Computer software skills (Word, Excel, PowerPoint, Outlook...).
• Must demonstrate interest and commitment to human rights and gender equality.

Languages:

• Fluency in French and Haitian Creole required (oral and written).
• English desirable.