Description
We are looking for a dedicated Administrative Assistant to efficiently and effectively manage all administrative and receptionist activities at our Mindplace location in Stafford.
The successful candidate will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable.
Responsibilities:
- Greet and welcome customers, supporting the customer journey throughout the centre
- Answer, screen, and forward incoming customer queries via phone calls and proactively manage local mailbox and emails
- Maintain a well-presented reception and waiting area
- Ensure customer reports are dispatched from centres within the desired time frame
- Ensure all customers have the correct paperwork to support their visit
- Effective results management, including receiving, scanning, and uploading
- Process payments, invoices, added charges, and credit notes
- Organise self to ensure a quick turnaround of documents
- Post, collect, open, date stamp, distribute incoming post, and post outgoing post
- Generate letters as required by the business
- Monitor stocks and order goods when required
- Process invoices/delivery notes as per Bupa policy
- Play an active part in ensuring well-presented facilities
Key Skills / Qualifications:
- Previous reception and administrative experience within a busy customer-facing environment
- Experience managing appointments, handling enquiries, and maintaining accurate records
- Excellent communication skills, both written and verbal
- Ability to deliver a professional, friendly, and welcoming service to patients, customers, and colleagues
- Experience handling confidential and sensitive information in line with data protection requirements
- Competent in using Microsoft Office applications and database, CRM, or appointment booking systems
- Well-organised, reliable, and proactive, with strong attention to detail
Personal Characteristics:
- Flexible with hours, days, and shift patterns
- Adaptable to a changing environment
- Resilient and driven to provide a world-class service in challenging situations
- Well-developed communication skills
- Effective time management
- Ability to work autonomously in a busy environment
- Understanding of the business environment
- Ability to work well within a multi-disciplinary team
Benefits:
- 25 days' holiday (increasing with service) + option to buy/sell
- 3 paid volunteering days
- Enhanced pension & life insurance
- Bupa health insurance
- Discounted dental cover
- Digital GP access
- Emotional and family wellbeing support
- Financial wellbeing resources
- Support for carers
- My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content, and information to support you with your wellbeing
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