Reference Standard Order Processing & Materials Management

We are seeking a Reference Standard Order Processing & Materials Management professional to join our team in Indianapolis, Indiana. The successful candidate will be responsible for ensuring the compliant and efficient fulfillment of reference standard orders.

The Corporate Reference Standards Organization (CRSO) is responsible for supplying laboratories with approved reference standard materials and supporting data. The selected candidate will perform or coordinate the steps required to achieve this goal, including specification and acquisition of source material, filling and packaging, inventory management, order fulfillment, design of analytical testing protocols, evaluation of characterization data, documentation of technical rationale for all decisions, and certification of profiles for reference standards.

The ideal candidate will have superior attention to detail, scheduling, and natural problem-solving skills. They will be able to respond to changing priorities, work effectively with global scientists, and establish and maintain processes that protect intellectual property and confidential information. The candidate will also be responsible for interacting with customers, preparing Certificate of Analysis (COA), assembling MSDS and other associated paperwork, and maintaining customer and agency information in the database.

Responsibilities:

• Overall ownership of the reference standard order processing system
• First point of contact for all issues related to reference standard orders
• Process international/domestic orders (>3000 orders per year)
• Extensive interaction with global customers (internal and external)
• Prepare Certificate of Analysis (COA)
• Assemble MSDS & other associated paperwork
• Maintain customer and agency information in the database
• Define & apply the appropriate business process, depending on the order type
• Coordinate processes with personnel in the shipping dock
• Interact with personnel for the approval of external requests
• Interface with various customer groups to allow for positive and continuously improved interactions
• Establish a relationship of trust with customers and partners

Requirements:

• Superior attention to detail, scheduling, & natural problem-solving skills
• Ability to respond to changing priorities
• Experience with the use of computers and software packages
• Teamwork and customer service-oriented mindset
• Strong communication skills, both oral and written
• Self-motivated, flexible and able to work independently
• Clerical and laboratory experience helpful
• No applicable drug allergies
• Able to accurately weigh materials with an analytical balance
• Able to stand on feet for an extended period
• Able to work in freezer conditions for brief periods

Benefits:

• Medical, dental and vision benefits
• Paid time off (including sick and select holidays)
• 401(k) enrollment with 3% employer matching