Appeals & Representation's Officer

We are seeking an Appeals & Representation's Officer to join our team at Southwark Council. As the largest local authority social landlord in London, we manage 55,000 homes lived in by 40% of Southwark’s residents.

The successful candidate will investigate and respond to parking-related correspondence, including challenges, representations and appeals against Penalty Charge Notices. They will also prepare evidence and represent the Council at London Tribunals, process parking permit and suspension applications, and deliver excellent customer service.

Key responsibilities include:

• Investigate and respond to parking-related correspondence
• Prepare evidence and represent the Council at London Tribunals
• Process parking permit and suspension applications
• Deliver excellent customer service
• Manage and prioritise workloads to meet performance targets
• Support service improvement by identifying trends and escalating issues
• Provide guidance and support to colleagues

We offer a competitive salary of GBP 39,915 - 46,422 per year, a local government pension scheme, and a range of staff benefits.

To be successful in this role, you will need:

• Experience of delivering high-quality customer service
• Strong written and verbal communication skills
• The ability to interpret and apply legislation, policies and procedures
• Excellent organisational skills
• Good attention to detail and problem-solving skills
• Experience of working collaboratively with colleagues and external stakeholders

If you are a motivated and customer-focused individual who is passionate about making a positive difference, we encourage you to apply.