Childcare Sufficiency & Business Support Officer

We are seeking enthusiastic and highly organised Childcare Sufficiency Business Support Officers to join our Family Hub Service. The successful postholders will provide comprehensive business support to the Family Hub and Childcare Sufficiency Teams, delivering excellent customer service to families, childcare providers, and partner agencies.

Responsibilities:

• Carry out administrative duties to support Family Hub and Childcare Sufficiency services
• Provide reception and customer service support at Family Hubs
• Manage room bookings, meeting arrangements, and service calendars
• Support the collection, maintenance, and reporting of childcare sufficiency data and information
• Assist with monitoring expenditure, processing invoices, and maintaining financial records
• Maintain accurate records, databases, and management information systems
• Support the organisation and delivery of Family Hub events and activities
• Work collaboratively with childcare providers, Family Hub partners, and other Council services
• Produce correspondence, reports, guidance documents, and promotional materials

Additional Responsibilities:

• Support the delivery and promotion of the Early Learning for Two-Year-Olds Project
• Work with Family Hub staff, childcare providers, health professionals, and community partners to identify and engage families who may benefit from funded early learning opportunities
• Coordinate outreach activities, events, and information sessions to promote the benefits of early education and school readiness
• Maintain accurate records and data relating to eligible children, referrals, uptake levels, and project outcomes

Requirements:

• Relevant Childcare level 3 qualification or equivalent and/or relevant professional experience
• Experience of face-to-face interaction with service users
• Well-developed ICT skills, specifically with regards to Microsoft Word & Excel
• Ability to develop effective partnerships within the Council, with private sector and other external agencies
• Excellent verbal and written communication skills