Anfritriã (o) de hospedagem 12x36

We are seeking a full-time Anfritriã (o) de hospedagem 12x36 at our Hotel ibis Budget São Paulo Jardins, located near Avenida Paulista and Rua Oscar Freire.

Responsibilities:

• Receive guests and perform check-in procedures with all necessary documentation.
• Conduct check-out procedures, verifying reservation information.
• Handle telephone and WhatsApp inquiries.
• Address general guest inquiries at the front desk.
• Act as the primary liaison between clients and other hotel departments, resolving issues and passing on requests when needed.
• Ensure adherence to reception procedures and protocols.
• Manage document storage, handle cash closing, and track daily refunds.
• Oversee luggage storage and delivery, following brand practices for billing.

Requirements:

• Complete high school education.
• Intermediate/basic English proficiency.
• Open-minded, customer-oriented, communicative, team player, proactive, discreet, and detail-focused.

Benefits:

• Salary: R$ 3300,33
• 12x36 work schedule
• Transportation voucher
• Meal allowance: R$ 858,00
• Health insurance with co-participation (Amil)
• Optional dental plan (Amil Dental)
• Life insurance
• Profit-sharing program (PPR)
• Pharmacy reimbursement
• Discounts on hotel stays and restaurant services