Anfitrião de Hospedagem - Auditor Noturno

We are seeking a Night Auditor - Hosting to join our team at Accor in São Paulo, Brazil. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel's front desk and providing exceptional service to our guests.

Responsibilities:

• Verify that processes and documents comply with company norms and issue reports as needed.
• Greet guests, provide information, and assist them throughout their stay.
• Manage check-in and check-out procedures, process payments, and maintain accurate records.
• Handle emergency situations and communicate with superiors.
• Resolve conflicts and record any irregularities.
• Update systems with reservation information and operate loyalty programs.
• Conduct shift handovers and guide support teams.
• Answer phone calls according to brand standards and maintain organised files.
• Perform other tasks as required by the department.

Requirements:

• Knowledge of Microsoft Office and internet applications.
• Proficiency in English and Spanish is desirable.
• Experience in the hospitality industry is an advantage.

Benefits:

• Flexible ticket policy
• Transportation allowance according to company policy
• Health and dental insurance plan
• Pharmacy reimbursement (50% of medical expenses)
• Heartist tariff (discounts for employees to stay at Accor hotels)
• Profit-sharing program (PPR)