Description
We are seeking an Analista de Suporte - TI to join our team in São Paulo, Campinas, Brazil. As an Agente de Suporte (Suporte Técnico T.I), you will be on the front line, assisting our client base with speed and efficiency, ensuring the best possible experience.
Responsibilities:
- Provide technical support to users accessing the system, updates, installation, configuration, digital certificates, printers, and utilities, ensuring proper functioning of solutions.
- Communicate information to clients clearly and assertively.
- Conduct efficient service, seeking rapid problem resolution.
- Understand the client's journey and indicated paths for each need.
- Forward requests for changes and corrections of products to responsible teams.
- Practice and promote organisational values and behaviours.
- Stay updated on the evolution of solutions and current legislation in the area.
Requirements:
- Formation in Computer Science, Software Engineering, Computer Engineering, Systems Analysis and Development, Informatics, or related areas.
- Experience or proven interest in technical support and service.
- Good logical reasoning and clear communication skills to explain solutions to different audiences.
- Ability to work with goals and adapt to work processes.
- Ease in dealing with people and working in a team.
Preferred Qualifications:
- Experience with Domínio software.
- Knowledge of SQL.
- Previous experience in customer support or help desk.
What we offer:
- Hybrid work model.
- Flexibility and work-life balance.
- Professional development and growth opportunities.
- Competitive industry benefits.
- Global culture recognised for inclusion and belonging, flexibility, and work-life balance.
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