Americas WSP Delivery Leader

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.

The Workday Success Plans (WSP) team is dedicated to driving continuous value across our customers' journey. We build and deliver specialized services,ranging from feature demonstrations and optimization assessments to comprehensive adoption planning,ensuring customers realize the full value and innovation of their Workday investments.

About the Role

Reporting directly to the VP of WSP Delivery in the Americas, you will serve as the strategic delivery leader in the Office of the CHRO (oCHRO) space. In this role, you will lead a multi-tiered consulting organization, empowering people managers and functional consultants to accelerate customer adoption of Workday’s emerging products, AI agents, and core HCM applications.

Key Responsibilities

Organizational Leadership & People Strategy

• Provide strategic leadership to a multi-tiered delivery organization, managing people managers and functional consulting teams across the Americas region.
• Drive a holistic talent and retention strategy, evaluating talent pools to scale capabilities, succession pipelines, and leadership capacity in step with business growth.
• Design and govern scalable onboarding frameworks,including standardized hiring calibration scorecards, role competencies, and practice mentorship programs,to accelerate time-to-proficiency for new hires.
• Foster an inclusive, high-trust environment that empowers team members to innovate, take calculated risks, and deliver exceptional results.

Operational Transformation & Change Management

• Drive practice-wide operational transformation, guiding leaders and consultants through organizational change while embedding continuous efficiencies.
• Orchestrate the regional rollout and adoption of new consulting methodologies, enterprise policies, and delivery frameworks.
• Optimize regional work management processes by forecasting pipeline resource demands, balancing capacity, and driving delivery excellence.
• Own operational cadence, headcount planning, and delivery metrics to support global revenue forecasting and practice targets.

High-Stakes Customer Delivery & Strategic Expansion

• Serve as executive sponsor and escalation lead on critical customer engagements, resolving complex breakdowns with poise and high emotional intelligence.
• Partner with customer executive sponsors and internal account teams to assist with strategic renewal and expansion opportunities representing the oCHRO portfolio.
• Coach managers and consultants on high-stakes communications and framing difficult stakeholder conversations.
• Champion customer adoption of Workday's latest product advancements, automation, and AI agents.

Cross-Functional Influence & Practice Thought Leadership

• Develop compelling value propositions and thought leadership that reinforce WSP practice direction and elevate market perception.
• Initiate cross-organizational partnerships across WSP Delivery regional teams, Product Management, and WSP Operations to broker alignment and support shared organizational objectives.
• Facilitate executive-level planning sessions and design structured facilitation frameworks to resolve ambiguous, cross-functional business challenges.

About You

• Proven track record of leading multi-tiered consulting organizations (managing other people managers), cultivating diverse talent, and scaling high-performing consulting teams.
• Adept at translating high-level corporate strategies into positive, actionable roadmaps and leading consulting teams through evolving service delivery models.
• Demonstrated ability to establish immediate credibility with C-level stakeholders (particularly CHROs), navigate complex customer negotiations, and sponsor high-stakes accounts.
• Skilled at de-escalating organizational friction, facilitating executive alignment, and coaching teams to navigate sensitive discussions effectively.
• Strong business acumen with demonstrated success meeting utilization and delivery quality targets in high-growth enterprise software environments.

Basic Qualifications

• 12+ years of professional services or consulting leadership experience within enterprise cloud application environments (HCM, Payroll, Talent, or related HR software solutions).
• 8+ years of direct people management experience, including experience managing other people managers within a professional services or customer success organization.
• 6+ years of direct experience with the Workday ecosystem.

Preferred Qualifications

• Deep functional knowledge of the oCHRO landscape, HR transformation trends, and customer adoption lifecycles.
• Proven experience collaborating with Sales, Product, and other Consulting teams.
• Experience designing scalable practice onboarding, mentorship, and competency calibration programs.
• Demonstrated success driving adoption of modern enterprise software delivery methodologies across multi-region teams.
• Bachelor's or Master's degree in Business Administration, Information Systems, Human Resources, or related field (or equivalent practical experience)

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.

Primary Location: USA.GA.Atlanta Primary Location Base Pay Range: $203,400 USD - $305,200 USD Additional US Location(s) Base Pay Range: $193,300 USD - $343,300 USD